Remote Fixes for Software and Accounts
Email, sign-in, and software problems are often fixed remotely, at $120 an hour with a 30-minute minimum.
Business IT Help Since 2007
When Work Stops, Get IT Help Remotely or at Your Office.
Locked out of email, printer offline, new hire starting Monday? Tell us what stopped and who it affects. A technician connects remotely when that's fastest, wherever you are in the US, or comes to your Southern California office when the fix needs hands.
Request Business IT SupportOn-Site Visits When It Needs Hands
Printers, network gear, and new workstations need someone there, at $145 an hour with a one-hour minimum.
Urgent and After-Hours Help
Weekday emergency service is $250 an hour. After-hours emergency work, including weekends, is $350 an hour.
What a Remote Session Can Fix
Many everyday problems don't need a visit. A technician connects to the computer, finds the cause, and tests the fix with the user. You approve every session first.
- Software errors and failed updates
- Email and Microsoft 365 problems
- Account sign-ins, permissions, and access
- Settings and how-to questions from your staff
When It Needs More Than a Quick Fix
You don't need to know whether it's a remote, on-site, or shop problem. If the fix needs hands, we schedule an on-site visit. Broken hardware goes to bench repair, a bigger change becomes a planned project, and problems that keep coming back are a case for managed IT.
Clear Process
How Support Works
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Tell Us What Stopped
Send a request or call with who's affected and what you see.
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A Technician Starts
We connect remotely or schedule a visit, whichever gets your team working sooner.
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Fixed and Tested
You confirm the fix works before we close the request.
Useful Answers
IT Support Questions
What Does IT Support Cost?
Remote support is $120 an hour with a 30-minute minimum. On-site visits are $145 an hour with a one-hour minimum. Weekday emergency service is $250 an hour, and after-hours emergency work, including weekends, is $350 an hour. Projects, like new cabling or a server install, get a quoted project price instead.
How Soon Can Someone Help?
We typically respond to our clients' support requests the same day, though we can't promise a time for every call. Our office is open weekdays from 8am to 6pm. For an outage, call (805) 643-4375 instead of using the form. Weekend work uses the after-hours rate.
Where Do You Offer On-Site Support?
On-site visits cover offices across Southern California, including Santa Barbara and Los Angeles counties. Remote support works anywhere in the US where the computer has an internet connection.
Is Remote Access Safe?
You approve each session before a technician connects. Never send passwords through the request form. The technician will tell you what's needed during the session.
Can You Set Up a New Employee?
Yes. Send the start date and what the person needs, and we'll set up the account, email, and computer so they can start working.
Next Step
What Stopped Working?
Send a request with who's affected and what you see. For an outage during business hours, call (805) 643-4375.
Request Business IT Support →