On-Site Regular — $145/hour
On-site appointments in a home or office, with a one-hour minimum. Confirm location and travel when scheduling.
Service-Rate Reference
Our Reference Service Rates.
These rates are planning references and may change. On-site service covers Southern California, and remote support reaches clients anywhere in the US. Travel, parts, materials, taxes, project pricing, business agreements, cancellation, urgency, and special conditions are confirmed before service.
Confirm Service PricingComputer and Console Diagnostic — $95/hour
Diagnostic and check-in for computers and consoles. It counts toward the repair if you approve it; if you decline, it covers the diagnostic. Water-damage diagnostics are paid up front and non-refundable.
Remote Regular — $120/hour
Supported PC or Mac remote service, with a thirty-minute minimum. We confirm remote suitability first.
Priority Service Options
Emergency, After-Hours, and Expedited Reference Rates
Weekday Emergency — $250/hour
Emergency on-site, remote, or in-store one-on-one service during regular weekday hours, with a $100 cancellation fee.
After-Hours Emergency — $350/hour
Appointments outside regular hours, weekends, or holidays, billed in one-hour increments.
Expedited Service Bench Repair — $189/hour
Approved expedited bench repair that moves a device ahead of the normal first-come service queue.
Confirm the Rate Before Authorizing Work
A service request is not a universal quote. We confirm the service type, minimum, location, travel, urgency, parts, materials, data work, tax, warranty, cancellation terms, and any project or agreement pricing before billable work proceeds.
- Rates are subject to change
- Parts and materials are separate unless quoted otherwise
- Business agreements and projects may use different pricing
- Written approved scope controls the service
Choose Regular, Expedited, Emergency, or After-Hours Service Carefully
Priority service depends on technician availability, device or system condition, parts, travel, vendor dependencies, safe access, and approved scope. Paying a priority rate cannot create unavailable parts or bypass work that requires a specialist.
- Regular scheduled service
- Expedited service bench repair
- Weekday emergency response
- After-hours emergency, weekend, or holiday appointment
Clear Process
Confirm Service and Pricing
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Describe the Request
Provide location, device or system, symptoms, impact, preferred timing, and safe reply information.
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Confirm the Service Path
We confirm regular, remote, on-site, bench, emergency, after-hours, agreement, or project handling.
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Approve the Terms
Review the applicable rate, minimum, parts, fees, scope, timing, and authorization before work.
Useful Answers
Rate Questions
Are These Rates Guaranteed for Every Request?
No. Reference rates may change. Confirm the applicable rate, minimum, scope, travel, parts, fees, and terms directly with us.
Do Business Device Repair and Ongoing IT Support Use These Rates?
Not necessarily. Business agreements, fleet repair, projects, volume, logistics, recurring service, parts, and service levels may use a separate approved quote or agreement.
Next Step
Confirm the Right Service Rate for Your Request.
Contact us with the device, system, location, issue, urgency, preferred service path, and any existing agreement.
Confirm Service Pricing →