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Mitec Customer Support
Remote Support
Start your remote session with the connection method Mitec provided after we confirm remote support fits the issue.
Active Session
Use the Connection Method Mitec Provided.
Both methods require an active appointment or conversation with Mitec.
Session ID Method
Connect With Your Session ID
Enter the session ID Mitec provided to open the secure connection page.
Support Client Method
Download the Support Client
Use this method when Mitec asks you to download the support client.
Platform detection stays in this browser and is not sent to Mitec. A download starts only after you choose it.
Choose the correct download below.
Open Remote SupportChoose Your Computer Type
Need to Start a Support Request?
Call Mitec first. We’ll confirm whether remote support fits the issue.
Call (805) 643-4375
Not Expecting a Remote Session?
Do not connect from an unexpected call, pop-up, email, or text. Call Mitec directly.