Overflow and Vacation Cover
We take password resets, new-user setups, and routine tickets when your team is buried or out.
Support for In-House IT Teams
Extra Hands for Your IT Team, Without Taking the Keys.
Your IT staff knows the business, but the backlog keeps growing and some projects need skills you don't have in-house. As an IT company since 2007, we take the overflow, the specialist work, or both, on-site or remotely, and write down who owns what.
Plan Co-Managed SupportSpecialists When You Need Them
Get help with security, backup, or networking from a team with decades of infrastructure experience.
Projects Off Your Plate
Hand us a Microsoft 365 move or server replacement while your staff keeps daily support running.
Who Does What, in Writing
Before work starts, we list each system and type of request and write down who owns it: your staff, our team, or a vendor. Your team decides what to keep, and the list changes when your priorities do.
- You decide which tasks and access we get
- Each ticket has one owner, so nothing is done twice
Help for Peaks, Gaps, and Big Projects
Your staff may lack time for a migration, a security push, or a surge in requests. Bring us in for the peak instead of hiring for it. We are an ESET and Axcient vendor and an authorized Microsoft 365 reseller.
- Coverage for vacations and leave
- Escalation for problems beyond your tools
Clear Process
How We Start Working Together
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Talk It Through
Your IT lead tells us what's going well, what's slipping, and what the team wants to keep.
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Split the Work
We agree with you on who owns each system and request type, including admin access.
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Connect the Tools
Before day one, both teams agree how tickets and notes move between them.
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Check In and Adjust
Both teams review the workload regularly, and the split changes as your needs do.
Useful Answers
Co-Managed IT Questions
Will You Replace Our IT Staff or Take Over Admin Access?
No. Your team keeps its role, and you decide which systems and access we get. Each ticket has one owner, so the two teams never duplicate work.
Can We Hire You for Just One Thing?
Yes. It can be as narrow as help-desk overflow, backup monitoring, or a single security project with a quoted project price.
How Is Co-Managed IT Priced?
We quote ongoing support after reviewing your setup and the work you want to hand off. Projects get a quoted project price, and one-off work outside an agreement is billed at our published rates: $145 an hour on site or $120 an hour remotely.
Can You Work Inside Our Ticketing and Documentation Tools?
Before service starts, we agree with your team on how tickets and documentation move between us, so both sides see the same status. Tell us which tools you use, and we will work out the details together.
What If Our IT Lead Leaves?
We update who owns what, help capture what they knew, and can cover more of the work while you hire. If you decide not to replace them, you can move to managed IT.
Next Step
Bring Us Your Backlog.
Tell us what keeps slipping. We'll suggest where outside help fits and what your team keeps.
Plan Co-Managed Support →